Product 158079
Mustela

Product 158079

€14 €13 Épargnez 6%
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The Story

BABY-CHILD mild shampoo 500 ml

Shipping & Returns

Enjoy fast, complimentary shipping on orders over €100.

We offer hassle-free 30-day returns on eligible items.

All items are shipped securely and packaged with care to protect delicate beauty, fragrance, and home accents.

Our customer support team is here to assist you with any delivery or return queries.

About Mustela

Gentle | French | Innovation | Sustainability

Provenance: France

Founded in 1950 in France, Mustela began as a visionary endeavor to create gentle, effective skincare solutions for babies and mothers. Rooted in the pioneering expertise of Expanscience Laboratories, the brand has since evolved into a global symbol of premium care, blending scientific innovation with natural ingredients. Mustela’s commitment to dermatological safety and sustainability has set it apart, with 95% of their formulas derived from natural origins and eco-conscious packaging leading the charge for responsible luxury. Loved by celebrity parents such as Gwyneth Paltrow, Jessica Alba, and Kate Hudson, Mustela is synonymous with trust, comfort, and elegance. The brand’s dedication to craftsmanship and innovation continues to inspire collaborations with pediatric dermatologists and environmental advocates alike, ensuring a future where luxury meets ethical responsibility. Mustela promises its discerning clientele unparalleled care through a harmonious blend of science, nature, and timeless sophistication.

FAQs

No, an account is not required for placing an order. You have the flexibility to order as a guest. Nonetheless, we advise creating an account at the time of checkout. This step offers benefits such as easy tracking of your order history and expedited future checkouts by saving your personal and address details. An account ensures a more efficient shopping experience for your future purchases.

Purchases at Ellie Jules are usually dispatched within 24-48 hours, following full payment clearance. Some orders require manual fraud verification that might take 1-2 business days. Please ensure that you enter the same billing address as your credit card company has on file to minimise potential delays.

We accept a variety of payment methods to make your shopping experience convenient. These include major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your information is protected.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and dispatched, it cannot be changed or canceled.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.

We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a full refund, or exchange. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more details.

Yes, we ship to several countries worldwide. International shipping rates and delivery times vary depending on the destination. Please check our Shipping Information page for more details on the countries we ship to and the associated costs.

You can reach our customer service team through our Contact Us page, by email at contact@elliejules.com, or by live chat. Our team is available to assist you Monday through Friday, from 9 AM to 6 PM.

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